Research Project title: “How info-communication technologies change hotel room reservation services?”
Information Communication Technologies (or ICT) effect strongly the change in hotel room reservation services. More and more hotel booking agencies grow quickly as: Asiarooms.com; Booking.com; Hotels.com; Agoda.com etc… because of ICT. They supply hotel rooms for all the travelers round the world.
Asiarooms.com use ICT to supply hotel rooms but they didn’t own any hotel rooms. They are just a broker between the hotels and the customers. Traveler can find a hotel room under any rate 5 stars or no stars without make a call or spend time on “due-diligence” process. All they need is internet to connect them with Asiarooms.com website in order to make a booking.
The system includes search, sort by name – distance – star rating – guest rating – price or even best discount, the other alternative hotel by Asiarooms.com recommend at lowest price. With 7 customer service centers in Thailand, Singapore, UK, USA, France, Malaysia, Australia and 5 offices over Thailand, Singapore, UK, Australia, Indonesia… Asiarooms.com is one of the largest hotel agencies in the World. With information system, Asiarooms.com help customer easy to booking a hotel room with the best price at anytime and anywhere. Travelers do not need to worry about the hotel quality because everything is showed at Hotel rating and Guest reviews.
Information Communication Technologies (or ICT) effect strongly the change in hotel room reservation services. More and more hotel booking agencies grow quickly as: Asiarooms.com; Booking.com; Hotels.com; Agoda.com etc… because of ICT. They supply hotel rooms for all the travelers round the world.
Asiarooms.com use ICT to supply hotel rooms but they didn’t own any hotel rooms. They are just a broker between the hotels and the customers. Traveler can find a hotel room under any rate 5 stars or no stars without make a call or spend time on “due-diligence” process. All they need is internet to connect them with Asiarooms.com website in order to make a booking.
The system includes search, sort by name – distance – star rating – guest rating – price or even best discount, the other alternative hotel by Asiarooms.com recommend at lowest price. With 7 customer service centers in Thailand, Singapore, UK, USA, France, Malaysia, Australia and 5 offices over Thailand, Singapore, UK, Australia, Indonesia… Asiarooms.com is one of the largest hotel agencies in the World. With information system, Asiarooms.com help customer easy to booking a hotel room with the best price at anytime and anywhere. Travelers do not need to worry about the hotel quality because everything is showed at Hotel rating and Guest reviews.
AsiaRooms.com uses secure SSL encrypted technology to process your booking and keep your payment information safety. Your personal information and card details will be passed on to the hotel so they can process your reservation, but nowhere else. Any information entered into the online booking page or given over the telephone is securely encrypted and protects your personal information from being tampered with. They will keep your card details expect your security code and booking information on file indefinitely after you have made a booking. This is to help in any customer service issues that may occur and to ensure that they meet any legal requirements relating to tax, etc.
The weakness of Asiarooms.com is the price not as low as guest’s want. It’s a bit more expensive than booking directly to hotel’s website. Even the promotion price it’s still higher than booking through the other hotel broker.
The strength of Asiarooms.com is they are a broker for over 1000s of hotels across 200 locations in Asia. That’s the reason why travelers choose Asia with highly loyalty and trust. Secondly, they have no hidden costs – which price the guests see on the website means how much they need to pay. Thirdly, Asiasrooms.com provides currency exchange function help the customers easier to looking for their desire currency.
The weakness of Asiarooms.com is the price not as low as guest’s want. It’s a bit more expensive than booking directly to hotel’s website. Even the promotion price it’s still higher than booking through the other hotel broker.
To conclude, because of information system, Asiarooms.com and other hotel room agencies can work more smoothly and efficiency. On the other hand, the travelers also can maximize their utility such as saving time, money and energy. Therefore, booking hotel rooms through internet is a useful and helpful tool in order to make a good trip.
No comments:
Post a Comment